Is Amex Concierge Better Than Chase Concierge?

Is American Express better than Chase Sapphire? Let’s find out in this guide.

When it comes to premium credit cards, both American Express and Chase offer concierge services as a perk for their cardholders. But is one better than the other? Let’s take a look.

First, let’s define what concierge services are. 

These services are available 24/7 and provide assistance with a wide range of requests, such as making reservations at restaurants, booking travel, and even finding hard-to-get tickets to events. Both American Express and Chase offer these services to their premium cardholders, but there are a few key differences to consider.

The Difference between Amex and Chase Concierge

Personalization levels

One major difference is the level of personalization offered by each company. American Express is known for its personalized service. It has a dedicated team of concierges who are trained to know the preferences and needs of each cardholder. This allows them to provide tailored recommendations and assistance. On the other hand, Chase’s concierge service is more general. It has a team of people who can help with a wide range of requests, but it may not be as personalized as American Express’s service.

Service range

Another difference is the range of services offered. American Express’s concierge services include planning trips, making reservations at restaurants, and even shopping for you. They also have a 24/7 emergency assistance line for cardholders traveling abroad. Chase’s concierge service is more limited, with a focus on travel planning and reservations.


American Express’s concierge service is available to all of their premium cardholders, but Chase’s is only available to some cardholders with certain cards, like the Chase Sapphire Reserve.

What Are The Types Of Concierge Services?

There are several types of concierge services, including:

Personal concierge: 

This kind of service is made for each person and focuses on helping with things like setting up appointments, booking travel, and making reservations.

Corporate concierge: 

This type of service is designed for businesses and can include things like event planning, office management, and relocation services.

Hotel concierge: 

Hotels usually offer this kind of service, which can include things like making restaurant reservations, setting up transportation, and giving information about things to do in the area.

Medical concierge: 

This type of service focuses on helping people with tasks related to health care, like setting up medical appointments and helping people figure out how to use the health care system.

Lifestyle concierge: 

This type of service focuses on helping people with things that improve their overall quality of life, like shopping, working out, and going to the spa.

What Are The Benefits Of Concierge Services?

There are several benefits to concierge services, including:

  1. Time-saving: Concierge services can save individuals and businesses a significant amount of time by handling tasks and errands that would otherwise need to be done by the client.
  2. Increased productivity: By outsourcing certain tasks, individuals and businesses can focus on more important and pressing matters, which can increase productivity.
  3. Access to exclusive services: Concierge services often have access to exclusive services and experiences that may not be available to the general public.
  4. Stress reduction: Concierge services can help reduce stress by handling tasks that may be overwhelming or difficult for the client.
  5. Personalization: Concierge services can be tailored to meet the specific needs and preferences of the client.
  6. Cost-effective: Concierge services can be cost-effective for businesses and individuals in the long run, as it eliminates the need for additional staff and resources.
  7. Professionalism: Professional concierge services are usually experts in their field and have a lot of experience and knowledge about their service area, so they can provide better services.

Does Amex Platinum come with concierge?

Yes, the American Express Platinum Card does come with a concierge service. This service, called the American Express Global Concierge, is available to cardholders 24/7 and can assist with a wide range of tasks, such as making restaurant reservations, booking travel, and providing information about local events and activities. The concierge service can also help with more specific requests, like getting tickets to events that are hard to get and making plans for special occasions. The service is complimentary for American Express Platinum cardholders.


Both American Express and Chase have concierge services, but they are not the same in terms of how they can be personalized, how many services they offer, and how often they are available. 

Ultimately, the best concierge service for you will depend on your specific needs and preferences.

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